Getting help
Open the dashboard Crisp bubble, then send the route, error, and record ID support needs.
In-app support chat
Use the Crisp chat bubble on the AtomicPlayer dashboard to reach support with your account already identified.
Troubleshooting playback
Fix common AtomicPlayer issues—video not displaying, an action button or CTA not showing, and slow page loads—with quick checks and causes.
Conversion tracking troubleshooting
Diagnose conversion.fired CTA-click deliveries without treating them as purchase or revenue events.